Support
We’re here to help. Email us and we usually reply within 1–2 business days.
Contact us
Safety concerns
Report a member or something that happened. Every report is treated seriously and confidentially.
In the app, you can also go to Profile > Settings > Customer Service.
Quick answers
I didn’t receive my sign-in code
Check your spam or promotions folder and make sure your email address is spelled correctly. Codes expire after 10 minutes, so if it has been a while, go back and request a new one.
How do I cancel my subscription?
arogaro Gold renews automatically. Cancel anytime from your App Store or Google Play subscription settings. You’ll keep Gold until the end of the period you’ve paid for. Refunds follow your app store’s rules.
How do I unmatch, report or block someone?
Open your chat with them and tap the ••• menu in the top-right corner, then choose Unmatch, Report or Block. They won’t be told that you reported them.
How do I delete my account?
Go to Profile > Settings > Login & Security and tap Delete next to Delete account. Read more about account deletion.
Safety tips
Meeting new people should be exciting, not risky. Most members on arogaro are here for the right reasons, but these tips can help you stay safe online and when you meet in person.
- Take your time. Chat in the app first and get to know the person.
- Keep conversations on arogaro until you feel comfortable. Scammers often try to move quickly to other apps.
- Meet in a busy public place, and tell a friend or family member who you are meeting, where and when.
- Arrange your own transport there and back, so you can leave whenever you want.
- Never send money. No genuine match will ask you for cash, bank transfers, mobile wallet payments, gift cards or cryptocurrency.
- arogaro will never ask for your sign-in code. Do not share it with anyone.
- If something feels wrong, trust your instincts. Open the chat, tap the ••• menu and choose Report or Block.
In an emergency, contact local emergency services first. In Bhutan, call 113 for the police, 112 for an ambulance, or 110 for fire. Once you are safe, email safety@arogaro.app so we can take action on the account.