Support
We’re here to help. Email us at sujanallaymongar506@gmail.com and we usually reply within 1–2 business days.
Contact us
Safety concerns
Report a member or something that happened. Every report is treated seriously and confidentially.
In the app, you can also go to Profile > Settings > Customer Service.
Quick answers
I didn’t receive my sign-in code
Check your spam or promotions folder and make sure your email address is spelled correctly. Codes expire after 10 minutes, so if it has been a while, go back and request a new one.
Does Gold renew or charge me again?
No. arogaro Gold is a one-time payment from your bank account through the RMA payment gateway, so there’s nothing to cancel. When it ends you go back to the free plan. If something went wrong with a payment, email us and we’ll look into it.
What’s free and what’s Gold?
Matching and chatting are always free and never limited. Free members get 50 likes a day, 3 Explore posts a week, 20 Stories a day and 2 event joins a month, and can see how many people like them. arogaro Gold removes those limits, shows you who likes you, adds Undo your last pass, read receipts and advanced Discover filters, and lets you host events. See the full comparison in the Gold section of our homepage.
Why can’t I like, post or join an event yet?
You need at least 2 photos to like someone, 2 photos and a short bio to share posts or Stories, and a complete profile (at least 4 photos, an interest and a bio) to join events. Hosting events also needs arogaro Gold. Go to Profile > Edit profile to add what’s missing.
How do I unmatch, report or block someone?
Open your chat with them and tap the ••• menu in the top-right corner, then choose Unmatch, Report or Block. They won’t be told that you reported them.
How do I delete my account?
Go to Profile > Settings > Login & Security and tap Delete next to Delete account. Read more about account deletion.
Safety tips
Meeting new people should be exciting, not risky. Most members on arogaro are here for the right reasons, but these tips can help you stay safe online and when you meet in person.
- Take your time. Chat in the app first and get to know the person.
- Keep conversations on arogaro until you feel comfortable. Scammers often try to move quickly to other apps.
- Meet in a busy public place, and tell a friend or family member who you are meeting, where and when.
- Arrange your own transport there and back, so you can leave whenever you want.
- Never send money. No genuine match will ask you for cash, bank transfers, mobile wallet payments, gift cards or cryptocurrency.
- arogaro will never ask for your sign-in code. Do not share it with anyone.
- If something feels wrong, trust your instincts. Open the chat, tap the ••• menu and choose Report or Block.
In an emergency, contact local emergency services first. In Bhutan, call 113 for the police, 112 for an ambulance, or 110 for fire. Once you are safe, email us at sujanallaymongar506@gmail.com so we can take action on the account.